Payment
Deposit of one night
A valid credit or debit card guarantees the booking. A deposit equal to one night is charged to confirm it; the balance is payable at check-in.
Before you book
Booking policy
Two sets of terms: one for a room on its own, one for a room booked together with a wellness package. Both apply from the moment your booking is confirmed.
Room only
Booking a room
Cancellation
Free up to 24 hours before
Cancel free of charge up to one day before arrival. Within 24 hours, the one-night deposit is non-refundable.
No-show
Deposit retained
If you do not arrive, the one-night deposit is non-refundable and the booking may be cancelled.
Early departure
Non-refundable
Nights not used because of an early departure are not refunded.
Room + program
Booking a wellness package
Payment
50% to confirm
A deposit of 50% of the total package confirms the booking. The balance is payable at check-in.
Within 14 days
Deposit lost
Cancelling within 14 days of arrival: the 50% deposit is not refunded.
No-show
100% charged
No-show or early departure: the full package price is charged.
Program scheduling depends on your arrival time and on appointments booked in advance. Sessions missed because of a late arrival cannot be refunded.
Arrival & departure
Check-in and check-out
- Check-in15:00 to 19:00
- Check-outUntil 12:00
- Arriving after 19:00Late check-in is self-service: your key waits in a key box in the reception corridor, opened with a private access code we send you separately. Tell us your arrival time in advance; without notice the booking may be treated as a no-show.